Consumer Protection and Unfair Business Conduct
Ensure your staff understand the essential rights and protections afforded to consumers in the marketplace, and can identify unfair practices and the steps necessary to ensure compliance with consumer protection laws.
Online course details
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Our ‘Consumer Protection and Unfair Business Conduct’ course equips you with essential knowledge of your rights and responsibilities under the law, along with the potential implications for your business. This training helps ensure compliance with jurisdictional requirements and provides valuable insights into consumer rights for all employees. Through interactive scenarios and practical guidance, participants gain a clear understanding of how to uphold consumer protection standards effectively.
Course Overview
Course summary
As a business owner or employee, it is crucial to understand both your obligations and the rights of consumers.
Although consumer laws may vary across jurisdictions, the underlying principles are consistent, focusing on protecting consumers and businesses from unfair practices. In Australia, the Australian Competition and Consumer Commission (ACCC) enforces these regulations, and any breaches can result in significant penalties and reputational harm to your organisation.
Key modules
- Misleading or deceptive conduct
- Country of origin representations
- Unconscionable conduct
- Unfair contract terms
- Consumer guarantees
- Consumer rights and remedies
- Defective products
- Products and services safety and information
Learning outcomes
By the end of this course, participants will be able to:
- understand obligations for employers and employees;
- identify misleading, deceptive or unconscionable conduct and the penalties that can be incurred;
- identify unfair business practices;
- understand anti-competitive conduct, arrangements and cartel conduct;
- understand ACCC enforcement of the Act (Australian course);
- provide procedures and guidelines to assist organisations in complying with their obligations;
- describe false, unsubstantiated or misleading representations;
- determine the difference between misleading conduct and misleading representation; and
- identify unfair contract terms.
Legislation covered
Australia: Competition and Consumer Act 2010 (CCA) (Australia)
New Zealand: Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (New Zealand)
Course formats
Structured Learning
Accelerated Learning
ShortBurst
MicroLearns
Delivery options
Delivery options
SCORM-compliant file
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