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Conduct of Financial Institutions

Gain a clear understanding of your obligations under New Zealand’s CoFI regime, including how it enhances conduct, accountability, and consumer protection in the delivery of financial services.

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Online course details

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Delivery

SCORM files or hosted on our Platform

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Course Format

Accelerated Learning (20-30 min)

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Regulation/Law

Financial Markets (Conduct of Financial Institutions) Amendment Act 2022 (NZ)

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Region
New Zealand

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About this online course

Participants will gain a foundational understanding of the key features of the CoFI legislation, including the Fair Conduct Principle, licensing requirements, governance obligations, and the establishment of Fair Conduct Programmes (FCPs). The course explains how these components work together to support consumer trust and ensure ethical behaviour across the financial services sector.

Conduct of Financial Institutions

Course Overview

Course summary

Course summary

This module provides an overview of New Zealand’s Conduct of Financial Institutions (CoFI) legislation. The CoFI regime, introduced through amendments to the Financial Markets Conduct Act 2013, is designed to improve the conduct, culture, and accountability of financial institutions. It aims to promote fairness, integrity, and transparency in the provision of financial services, and to strengthen protections for consumers.

Key modules

Key modules

  • Introduction to the CoFI Legislation
  • Purpose of the CoFI Regime
  • Who is Impacted by CoFI  
  • Licensing Requirements 
  • The Fair Conduct Principle
  • Fair Conduct Programmes (FCP) 
  • Obligations to Consumers
  • Governance and Accountability
  • Understanding Consumer Rights under CoFI
  • Prohibition on Incentives
  • Penalties for Non-Compliance
  • Scenarios and Case Studies

Learning outcomes

Learning outcomes

By the end of this module, learners will be able to:

  • Describe the purpose and scope of the CoFI regime.
  • Identify who the CoFI legislation applies to.
  • Explain the licensing requirements and obligations for financial institutions.
  • Understand the principles and elements of a Fair Conduct Programme (FCP).
  • Recognise the consumer protections under CoFI.
  • Understand the roles and responsibilities of governance and senior management.
  • Identify penalties and enforcement actions under CoFI.
  • Apply knowledge to workplace scenarios involving licensing and consumer fairness.
Legislation covered

Legislation covered

Credit Contracts and Consumer Finance Act 2003 (CCCFA)

Course formats

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Accelerated Learning

Delivery options

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SCORM-compliant file

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
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Safetrac Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.

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Related courses

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Why Choose Safetrac’s Compliance Courses

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All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
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Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.

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Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
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