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Fair Insurance Code

Equip your organisation with a clear understanding of the Fair Insurance Code, helping staff apply its standards for customer treatment, insurance processes, and claims handling in everyday workplace practices.

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Online course details

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Delivery

SCORM files or hosted on our Platform

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Course Format

Accelerated Learning (20-30 min)

Structured Learning (35-40 min)

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Regulation/Law

Fair Insurance Code 2020

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Region
New Zealand

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About this online course

This online course provides an overview of the Fair Insurance Code, covering general and privacy responsibilities, applying for and managing insurance, claims and complaints handling, customer obligations, catastrophe support, and how the Code is promoted and enforced.

Fair Insurance Code

Course Overview

Course summary

Course summary

This module is designed to give you a general understanding of the Fair Insurance Code 2020.

Key modules

Key modules

  • General Responsibilities under the Code
  • Privacy Law - Our Responsibility
  • Applying for & buying insurance
    • Our responsibilities
    • Customer's responsibilities
  • Insurance claims
  • Claims handling timeframes
  • Making a claim - Customer responsibilities
  • Catastrophes
  • Complaints handling
  • What happens if we breach the code?
  • How we promote the code
Learning outcomes

Learning outcomes

  • Understand the Code;
  • Be aware of the standards for employees and authorised representatives under the Code; and
  • Understand the complaints handling process.
Legislation covered

Legislation covered

Fair Insurance Code 2020

Course formats

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Accelerated Learning

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Structured Learning

Delivery options

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SCORM-compliant file

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
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Safetrac Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.

Enquire about this course for your organisation

Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.
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Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

Why Choose Safetrac’s Compliance Courses

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Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
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Engaging and Customisable

Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.
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Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
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Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
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Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

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