Fair Insurance Code
Equip your organisation with a clear understanding of the Fair Insurance Code, helping staff apply its standards for customer treatment, insurance processes, and claims handling in everyday workplace practices.
Online course details
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This online course provides an overview of the Fair Insurance Code, covering general and privacy responsibilities, applying for and managing insurance, claims and complaints handling, customer obligations, catastrophe support, and how the Code is promoted and enforced.
Course Overview
Course summary
This module is designed to give you a general understanding of the Fair Insurance Code 2020.
Key modules
- General Responsibilities under the Code
- Privacy Law - Our Responsibility
- Applying for & buying insurance
- Our responsibilities
- Customer's responsibilities
- Insurance claims
- Claims handling timeframes
- Making a claim - Customer responsibilities
- Catastrophes
- Complaints handling
- What happens if we breach the code?
- How we promote the code
Learning outcomes
- Understand the Code;
- Be aware of the standards for employees and authorised representatives under the Code; and
- Understand the complaints handling process.
Legislation covered
Fair Insurance Code 2020
Course formats
Accelerated Learning
Structured Learning
Delivery options
Delivery options
SCORM-compliant file
Safetrac Platform
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